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Store Director APPLY NOW

ROAM Fine Goods | Preston Royal
ROAM Fine Goods
Full time

Hello from Joyville, Inc., the parent company to five local Dallas boutique retail brands. At Joyville, Inc., we believe culture and business go hand in hand. 

We are now interviewing for the Store Director position at ROAM Fine Goods, a high-end home, gift, and apparel boutique in Dallas, Texas.

ROAM's defining value is hospitality, which is expressed through a collection of curated products from around the globe, creating a space influenced by art, travel, and style. ROAM is a neighborhood store where we strive to develop long-lasting customer relationships. The ROAM customers are kind, generous, and involved in their local community. At ROAM we partner with our customers to support their charitable causes, which adds meaning and purpose to our work. Check out the store on Instagram: @roamfinegoods

We are looking for a dynamic and visionary Store Director with a passion for luxury retail and creating exceptional customer experiences to lead the way. As the Store Director, you will cultivate growth for the store and your team while maintaining a motivating and positive culture. This is a full-time salary position and reports to the Director of Sales and Culture.

Responsibilities:

1. Customer Experience:

  • Provide exceptional customer service by training and empowering the team to provide personalized and memorable interactions.
  • Partner with your team to implement strategies to exceed customer expectations and build long-lasting relationships.
  • Cultivate deeper relationships with customers by supporting their charitable causes through donations and in-store fundraising events. 

2. Sales Leadership:

  • Work on the sales floor 75% of the time. Store Directors have a leadership day every Tuesday for planning and goal setting.
  • Uphold and manage the Joyville, Inc program called Lanes and Drivers to prioritize the goals of the business and lead the store to abundance. 

3. Team Development:

  • Uphold and manage the Joyville, Inc program called The Building Blocks to ensure you and your team are growing in their leadership skills and career goals.
  • Recruit, train, and develop a high-performing sales team passionate about connecting with and serving customers.
  • Uphold the company standards through kind accountability.
  • Provide ongoing coaching and mentorship to empower team members to achieve their full potential and grow within their roles.
  • Foster a collaborative and inclusive team environment that encourages creativity and innovation.
  • Oversee a staff of two full-time managers and several part-time support staff.

4. Kind Culture:

  • Promote a culture of kindness and respect within the team and among customers.
  • Uphold and manage the Joyville program called Petals of Kind Culture, which promises: Your days are happy, You feel Valued, Your growth is nurtured, You practice kind leadership, you work for the greater good, and compensation is considerate. 
  • Manage a Culture Budget for staff rewards and team building. 

5. Store Operations:

  • Oversee daily store operations.
  • Direct store communication across departments.
  • Manage the staff schedule.

A successful Store Director at Joyville, Inc.:

  • Manages multiple priorities while ensuring no task overshadows a customer's needs.
  • Communicates needs and strategic solutions with enthusiasm for the store's business and culture goals.
  • Possesses a hunger for growth, professionally and personally.
  • Passionately and authentically loves making customers happy.
  • Is an expert trainer who values collaboration.
  • Understands how to make decisions balancing the risks and rewards of culture and business.
  • Commits to fostering a kind, inclusive, and respectful work culture.

Perks and Benefits:

  • A company culture that focuses on your gifts and invests in your growth
  • Annual bonuses paid on the stores’ sales success
  • Every other weekend off
  • Alternate between a 42-hour and a 38-hour work week. 
  • 18 days paid time off and 6 paid holidays
  • $375/month towards health insurance
  • 401k with a matching program
  • Fun and positive work environment

Please email your resume and cover letter to the Director of Sales and Culture, Jonalyn Sarkissian, at jonalyn@joyvilleinc.com

In addition, please complete this quick survey: https://surveys.cultureindex.com/s/4FED860000/83751

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